Privacy policy

At CONTEGNO, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

Data Controller

CONTEGNO is responsible for the processing of personal data collected through this website and in connection with purchases made from our store.

For privacy-related inquiries or requests, contact us at support@contegnoco.com.

Personal Data We Collect

Depending on how you interact with our store, we may collect:

  • Name and contact information, including email address, telephone number where provided, and billing or delivery address.
  • Order information, including products purchased, order history, returns, exchanges, and customer support communications.
  • Payment and transaction information processed through our payment service providers.
  • Technical and usage information, such as IP address, browser type, device information, pages visited, and website interactions.
  • Marketing preferences and information relating to your cookie choices.

How We Use Your Personal Data

We may process personal data for the following purposes and legal bases:

  • Order fulfilment: to process payments, fulfil orders, arrange delivery, manage returns and exchanges, and provide customer support where necessary to perform our contract with you.
  • Legal obligations: to maintain transaction records and comply with applicable accounting, tax, fraud-prevention, and other legal requirements.
  • Customer service and business operations: to respond to inquiries, protect our store, prevent misuse, and improve our services where we have a legitimate interest and that interest does not override your rights.
  • Marketing: to send promotional communications where you have provided consent or where otherwise permitted by applicable law. You may unsubscribe at any time.
  • Analytics and advertising: where required, we use non-essential cookies and similar technologies only in accordance with your consent choices.

Payment Information

Payments are processed securely by third-party payment providers. CONTEGNO does not receive or store your complete payment card details. Payment providers may process transaction information in accordance with their own privacy policies and applicable legal obligations.

How We Share Personal Data

We may share personal data only where necessary with service providers that support the operation of our store, including:

  • E-commerce and website service providers.
  • Payment processors and financial service providers.
  • Shipping, fulfilment, and logistics providers.
  • Customer support and communication providers.
  • Analytics, advertising, and technology providers where permitted by law and your consent choices.
  • Government authorities or other parties where disclosure is required by law.

We do not sell personal data.

International Data Transfers

Some service providers used to operate our store may process personal data outside the European Economic Area.

Where personal data is transferred internationally, appropriate safeguards will be used as required by applicable data protection law, such as adequacy decisions or approved contractual safeguards.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, and, where permitted, support analytics and advertising.

Cookies that are strictly necessary for the operation of the website may be used without consent. Where required by law, analytics, advertising, and other non-essential cookies are used only after you have provided consent.

You can manage your cookie preferences using the cookie settings available on our website.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes, preventing fraud, and complying with applicable accounting, tax, and legal obligations.

Retention periods may therefore vary depending on the type of information and the legal requirements that apply.

Your GDPR Rights

Where the GDPR applies, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data in circumstances where the right to erasure applies.
  • Request restriction of processing.
  • Object to certain processing, including direct marketing.
  • Request data portability where applicable.
  • Withdraw consent at any time where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Complaints

If you believe your personal data has been processed in violation of applicable data protection law, you may contact us at support@contegnoco.com.

You also have the right to lodge a complaint with the competent data protection supervisory authority in the country where you live, work, or where you believe the infringement occurred.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will be published on this page.

Contact

For privacy-related inquiries or to exercise your data protection rights, contact us at support@contegnoco.com.