Return & Refund Policy

At CONTEGNO, we strive for full customer satisfaction. You may return or exchange products purchased from CONTEGNO under the following conditions:

Eligibility

• Requests must be made within 100 days of delivery.
• Items must be in original condition and packaging.
• Exchanges are subject to product availability.
• Certain products (personalized items, intimate goods, or perishable goods) may not be eligible.

Return & Exchange Process

• Request a return authorization by contacting support@contegnoco.com.
• Once the return is received and inspected, we will confirm acceptance and proceed with the exchange or refund.

Return Shipping Costs

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refund Conditions

• Refund requests must be made within 100 days of receiving the product (in accordance with the EU Consumer Rights Directive 2011/83/EU).
• The product must be unused, in its original packaging, and in the same condition as delivered.

Refund Process

• Once the return is received and inspected, you will be notified of approval or rejection.
• Approved refunds will be processed to the original payment method within 14 days.

Contact

For return, exchange, or refund inquiries, contact us at support@contegnoco.com.