Terms of service
These Terms of Service govern your use of the CONTEGNO website and purchases made through our online store. By placing an order, you agree to these Terms together with our applicable policies.
Products
We make reasonable efforts to present product descriptions, specifications, images, and colours accurately. However, slight differences may occur due to screen settings, photography, manufacturing tolerances, or product updates.
Nothing in these Terms limits your statutory rights if a product is faulty, not as described, or otherwise not in conformity with applicable consumer law.
Prices & Taxes
Product prices are displayed in the currency shown on the website or at checkout.
The final price payable, including applicable taxes and any additional delivery charges, will be displayed before you complete your order.
Prices and promotions may change from time to time, but changes will not affect orders already accepted.
Orders
After placing an order, you will receive an order confirmation. An order may be cancelled or refused before fulfilment where there is a legitimate reason, including suspected fraud, payment failure, pricing or technical errors, or product unavailability.
If we cancel an order after payment has been received, any amount charged for the cancelled order will be refunded.
Promotions & Offers
Promotional offers are subject to the terms displayed at the time of purchase and may be available for a limited period or while eligible stock remains.
Where a Buy 1, Get 1 Free or similar bundle promotion is offered, the applicable discount will be shown in the cart and checkout before the order is completed.
Unless otherwise stated, promotions cannot be combined with other discounts.
Payments
Payments are processed securely through approved third-party payment providers.
Available payment methods are displayed at checkout and may vary depending on your location, device, or payment provider.
Your order may be subject to payment authorisation and fraud-prevention checks.
Shipping & Delivery
Shipping methods, estimated delivery times, and any applicable shipping charges are displayed at checkout.
Standard tracked delivery typically takes 3–10 business days. Delivery times are estimates and may be affected by carrier operations, customs processing, local conditions, or other circumstances outside our reasonable control.
For additional information, please refer to our Shipping Policy.
Returns & Refunds
Returns, exchanges, withdrawals, and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection law.
Nothing in these Terms limits any mandatory right of withdrawal, refund, repair, replacement, price reduction, or other remedy available under applicable law.
Legal Guarantee
Customers purchasing goods within the European Union benefit from the statutory legal guarantee applicable to goods that are faulty or not in conformity with the contract.
Under EU rules, consumers are generally entitled to a minimum 2-year legal guarantee from delivery, subject to any additional protections provided by national law.
Website Use
You may use this website only for lawful purposes. You must not attempt to interfere with the operation, security, or integrity of the website, misuse its content, or engage in fraudulent activity.
Intellectual Property
Website content, including text, graphics, layout, branding, and original materials created for CONTEGNO, is protected by applicable intellectual property laws.
Third-party trademarks, brand names, and product markings remain the property of their respective owners.
Limitation of Liability
CONTEGNO is not responsible for loss or damage resulting from misuse of a product, use contrary to provided instructions, or circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including mandatory consumer protection rights.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, policies, or legal requirements. The version published on the website at the time of your purchase will apply to that order, except where the law requires otherwise.
Applicable Consumer Rights
These Terms do not affect mandatory consumer protection rights available to you under the laws applicable in your country of residence.
Contact
For questions regarding these Terms of Service, contact us at support@contegnoco.com.